Terms & Conditions

1. Business use

Neuratac services are intended for lawful business and professional use. You agree not to use them for illegal, fraudulent, abusive, or unauthorized purposes.

2. User authorization

If acting for an organization, you confirm that you are authorized to act on its behalf and enter into contracts and payment obligations for it.

3. Legal compliance

You are responsible for ensuring that your use complies with applicable telecom, consumer-protection, privacy, data-protection, and industry requirements.

4. Acceptable use

You must not attempt unauthorized access, interfere with product operation, distribute malware, evade security controls, or use Neuratac products to harass, mislead, defraud, or harm others.

5. Intellectual property

Neuratac and its licensors retain all rights in Neuratac software, products, APIs, interfaces, platform components, product workflows, domain logic, and related materials. Unless expressly permitted, you may not copy, reverse engineer, resell, or redistribute them.

6. Service availability

Product capabilities, plans, APIs, limits, and availability may change. We may update, restrict, suspend, or discontinue access for maintenance, security, legal compliance, payment default, misuse, or operational reasons.

7. Third-party dependencies

Some product capabilities may depend on cloud, model, data, telephony, messaging, payment, or other third-party providers. Their outages, policies, and terms may affect product operation.

8. Payment facilitation

Our website may use authorized payment gateways. By making a payment, you authorize the payment provider and connected banking partners to process it through available methods such as cards, UPI, net banking, and supported wallets.

9. Payment-method responsibility

You confirm that you are legally entitled to use the selected payment method and that the billing and contact information you provide is accurate and complete.

10. Pricing, currency, and taxes

Unless otherwise stated, fees are listed in INR. Applicable taxes, duties, gateway charges, or statutory levies may be added as required by law, the selected plan, or invoice terms.

11. Transaction confirmation

After successful payment, an order confirmation, invoice, receipt, or payment acknowledgement may be provided through the website, dashboard, email, or another registered communication channel.

12. Failed, reversed, and disputed payments

If payment fails, is reversed, charged back, disputed, or overdue, we may place related services on hold or suspend access until the issue is resolved.

13. Refund and cancellation policy

Refund and cancellation requests are governed by the applicable product plan, service contract, order, or invoice terms. Where approved, refund settlement timelines vary by payment method and typically take 7 to 15 working days for card or bank reversals.

14. Payment-provider and compliance rules

You must not use our payment flows for prohibited or restricted goods and services, unauthorized reselling, or activity that violates payment-provider terms, RBI rules, or applicable law. Wallet-based payments may be subject to additional regulatory eligibility requirements.

15. AI outputs and responsible use

AI-generated outputs and risk signals may be incomplete or incorrect and should be reviewed in context. Neuratac products do not replace professional judgment, and sensitive or consequential decisions should include appropriate human review.

16. Limitation of liability

To the maximum extent permitted by law, Neuratac Technologies Private Limited is not liable for indirect, incidental, special, consequential, or punitive damages arising from product or website use.

17. Updates and agreement

We may update these terms as products and legal requirements evolve. Continued use after an update constitutes acceptance of the revised terms. By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Questions may be sent to business@neuratac.com.